FAQs

FAQs

How can I purchase tickets?

Tickets may be purchased from 9:30 AM – 5:30 PM, Monday through Friday, in person at the DOCO Credit Union Box Office located inside of the Albany Civic Center. Tickets may also be purchased online at Ticketmaster.com 24 hours a day, 7 days a week.

 

What forms of payment do you accept?

Cash, MasterCard, Visa, American Express, Discover and debit cards with any of the preceding card logos are acceptable forms of payment. A valid ID must be presented with all credit card sales. Personal and business checks will NOT be accepted. Cash is the preferred payment for concerts. Remember, that once tickets are purchased, all sales are final. There are no refunds or exchanges.

 

How do I access will call?

Tickets already paid for but not received and complimentary tickets are available at the Albany Civic Center Will Call window located at the main box office on the west side of the Albany Civic Center. Only the patron whose name is on the tickets may pick up the tickets with a valid ID card as identity verification. Tickets or passes left by touring personnel usually arrive in the box office approximately one hour before the event start time. Unfortunately, the Flint River Entertainment Center personnel has no way of knowing who is to receive tour personnel tickets until they are delivered to the box office.

 

Do you have a lost and found?

Yes, all found items are turned into the reception area. Please call 229.430.5200 if you are inquiring after the event has ended.

 

Do you have onsite parking?

Yes, on-site parking is available. Click here for more information regarding parking.

 

How do I find out about events as they go on sale?

The marketing department announces events through the local media with press releases and information on our website and social media accounts. A great way to get inside information on upcoming ticket sale information is through our Cyber Club.

 

How do I order wheelchair or other accessible seating?

Accessible seating is available for all events at the Flint River Entertainment Center. Accessible Seating can be purchased by contacting the Box Office at 229.430.5200 or in person at the main box office.